FAQ

Frequently Asked Questions

Q: How do you price a local move?
A: All local moves are based on an hourly rate. Week days are less expensive and more readily available than weekends. If packing is required the materials used are billed at a separate but reasonable rate.

Q: Is there a way to make my move less expensive?
A: Yes, Since all moves are based on an hourly rate you can save money by having everything packed and ready for us when we arrive. Clearly marking each box with an appropriate room can help reduce time on delivery.

Q: Do you have insurance?
A: Yes. We have a certificate of general liability for up to $2 Million. We have a selection of insurance options for your goods please check with our office for more details.

Q: Can I change dates or cancel?
A: We do not take deposits to reserve a move so the ball is in your court but we only ask that you keep us updated and let us know of any changes as soon as possible. Yes, you may cancel your move without losing a penny. You can change the date of your move (subject to availability).

Q: Should I tip the movers?
A: That’s up to you. Suggested gratuity is 15%–20% for the whole crew (not each mover). The foreman will distribute it.

Q: What if I need storage?
A: We offer storage in our secure warehouse facility. Our prices are prorated by the day so you can move in or out of storage any day of the month and only pay for the days used. Our rates are on average 25 cents per cu ft. i.e. 550 – 700 sq ft (440 – 560 cubic ft) $110 – $140 per month.

Q: Can I pack my clothes in a chest or dresser drawers?
A: Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Please know that by leaving items in their drawers you run the risk of stressing the joints of the furniture.

Q: How do you protect the hardwood floors or carpet?
A: We will place runners down in each entry way. We also protect each entry door jam with pads. If additional protection is require please let us know in advance so we can bring the appropriate equipment.

Q: How much advance notice do you need to schedule my move?
A: We typically need a week or two advance notice but can make just about any last minute move possible. If you require a specific day and time then better to make advance arrangements.

Q: How long does it take to move?
A: Unfortunately we cannot tell you exactly how long it will take but know that our crews are skilled and work as fast as possible while keeping safety in mind. Some things will add additional time. (Elevator, Service Stairs & Long carry)